Frequently Asked Questions

Common signs include water stains on walls or floors, a musty smell, visible mold or mildew, efflorescence (white chalky deposits), or standing water after heavy rain. If you notice any of these, it is worth having Mr. Home take a look — we offer free estimates.

Interior waterproofing manages water that has already entered, using systems like French drains and sump pumps to redirect it out. Exterior waterproofing addresses the source by sealing the outside of the foundation. Mr. Home assesses your specific situation and recommends the right approach.

Most waterproofing jobs are completed in one to two days depending on the size of the basement and scope of work. We will give you a clear timeline before any work begins.

Yes. Foundation wall crack repair is part of our waterproofing service. We seal cracks to stop water infiltration and assess whether any structural reinforcement is needed.

Every waterproofing job is backed by our lifetime written guarantee. If the problem comes back, so do we.

Signs include a persistent musty odor, visible dark spots on walls or ceiling, allergy symptoms that worsen indoors, or recent water damage. Mold often grows in hidden areas, so even without visible signs it may be present after flooding or prolonged moisture.

Black mold can cause serious respiratory issues, allergic reactions, and other health problems, especially in children and the elderly. It should be addressed by a professional, not disturbed with DIY methods that can spread spores.

We assess the extent of the mold, contain the affected area, remove contaminated material, treat the surface with antimicrobial solution, and address the moisture source that caused it. You will receive a full walkthrough before work begins.

Not if the root moisture problem is fixed. We do not just treat the surface — we identify and address what is causing the moisture, whether that is a foundation crack, poor drainage, or humidity buildup.

Yes. We inspect the area first and give you an honest assessment of what we find before any work is committed to.

We handle chimney repair and cleaning, tuckpointing and brick pointing, retaining walls, concrete steps and walkways, hatchway and bulkhead replacement, basement window replacement, and general concrete and masonry restoration.

Look for crumbling mortar between bricks, missing or damaged chimney caps, white staining on the exterior, or water in the firebox. Chimney damage that goes unrepaired can lead to water infiltration and structural problems.

Yes. We repair and rebuild concrete and masonry steps. Depending on the condition, we may be able to repair in place or recommend a full rebuild for safety and longevity.

Tuckpointing is the process of removing deteriorated mortar between bricks and replacing it with fresh mortar. If the mortar joints on your chimney or brick walls look cracked, crumbling, or recessed, tuckpointing is likely needed to prevent water from getting in.

Quality masonry repair done with the right materials will last decades. We use materials suited to New England weather — freeze-thaw cycles, heavy moisture, and cold winters are all factored into how we work.

Beyond waterproofing and masonry, we handle basement finishing, bathroom restoration, tub-to-shower conversions, flooring installation and repair (laminate, hardwood, tile), sheet rock repair, and general home repair and restoration.

Yes. Tub-to-shower conversions are one of our most requested home improvement jobs. We handle the full scope from removal through finish work.

Yes. We install and repair laminate, hardwood, and tile flooring. We will assess the subfloor condition first and let you know of any issues before installation begins.

Yes. Many customers combine jobs — waterproofing and basement finishing, or masonry repair and a bathroom renovation. Bundling work is often more efficient and cost-effective.

Yes. We serve Hampden, Hampshire, and Franklin County in Massachusetts, and Northern Connecticut including the Windsor Locks area. Call our MA line at (413) 222-5368 or our CT line at (860) 627-5610.

Call us at (413) 222-5368 (MA) or (860) 627-5610 (CT), or fill out the contact form on our website. Bill will come out personally to assess the job and give you a straight, honest quote.

Yes. Mr. Home is fully licensed and insured. We are happy to provide documentation on request.

Yes. Bill is the owner and operator and is on-site for every project. You will not be handed off to a subcontractor — the person who gives you the estimate is the person who does the work.

We serve Hampden County, Hampshire County, and Franklin County in Massachusetts, as well as Northern Connecticut. Key towns include Wilbraham, Springfield, Chicopee, West Springfield, Holyoke, and Windsor Locks CT.

Mr. Home has been serving the Western MA and Northern CT community for over 17 years. Bill Sweeney started the company and has run it personally since day one.